Have a question that's not answered here? Email it ohyeah@beaus.ca and we'll get back to you lickity-split!

Why doesn't BYBO deliver to my area?
It’s not you, it’s us! We’re still growing and we want to get this service right the first time. We do have plans to expand the service as soon as possible, so hopefully we’ll be coming your 'hood one day.

Who delivers the beer?
The home delivery service is provided by Operation Come Home(OCH) Bottleworks. Delivery staff are members of Operation Come Home’s youth employment pillar. In order for youth to be eligible for this program, they must be between the ages of 19-30, pass a two-tier
interview process, and become familiar with the Liquor License Act fact sheet and OCH BottleWorks Policy Manual. It is additionally staffed by a qualified, full-time Supervisor from OCH. The youth are supervised at all times by qualified social workers and do not have unsupervised access to alcohol or money.

What is Operation Come Home?
For more information on the good stuff that Operation Come Home and Bottleworks do, please check out http://www.operationcomehome.ca and http://www.operationcomehome.ca/Bottleworks/index.html

How much of my $15 delivery fee goes to Operation Come Home?
All of it! $6.75 covers OCH's operational costs to run the employment program and $8.25 represents a donation to them of which you will be issued a charitable tax receipt for.

I thought I was donating $15 to OCH. Why does my donation receipt
only say $8.25?
The entire $15 goes to Operation Come Home, however laws around donations only allow Operation Come Home to give a charitable donation receipt for the portion of the $15 that is over and above the cost of providing the service. The charitable donation receipt covers the portion of the service fee that will go to the many other wonderful programs that OCH offers homeless youth.

I want to donate more to Operation Come Home. How can I make an additional donation to OCH?
To make an additional donation to Operation Come Home visit CanadaHelps.org

How do I know if I am eligible to receive a home delivery?
In order to receive a Beau’s beer home delivery, you must:
- Be at least 19+ years of age and have valid identification
- Fall within our delivery region
- Love Beau’s beer!

Can I pay for the beer at my door?
No. All beer and merchandise must be purchased via credit card or PayPal on the online store at www.bybo.ca.

Do I pay the delivery fee at the door?
No. You credit card or paypal account will be charged for delivery when your order is completed on the online store.

I won’t be home to accept the delivery. Can you leave it at my door?
Nope! We need you or somebody of legal drinking age to be home to accept your delivery. We must check ID and ensure our beer is being put in the right hands.

Can you pick up some other items on your way to deliver to me?
No we cannot. Unlike other alcohol home delivery services, we are just bringing you Beau’s beer and Beau’s products.

Can you deliver to my order to my work, school, favorite pub, etc?
BYBO will only deliver to a residential address. Workplaces, schools, or commercial buildings are not able to use this home-delivery service.

Can I have my Party Kit and Keg delivered through this service?
We will continue to offer our Party Kit and Keg rentals directly through the brewery. Visit the following link for more information - http://www.beaus.ca/find/for_your_party.

Can I add merchandise to my order?
Of course you can! Simply select the items you wish to purchase in the "Gear" section of the online store at www.beaus.ca/store

I don’t have access to the Internet. Can I phone in my order for home delivery?
At this time, we can only accept orders online through www.bybo.ca.

Are you able to pick-up my empty beer bottles too?
Yes, Beau’s bottles and other brands too! Please note that by picking up your empties, you are donating the deposit to Operation Come Home. If we are collecting a 1.89L Beau’s Growler, you have the option to keep the full $4.00 deposit, or donate that amount to Operation Come Home. Make sure you have them all ready for when we show up!

I am a Greener Futures member. Can I have my releases delivered to me if I reside within the delivery area?
Yes you can! Greener Futures releases will be available for home delivery if you reside within the delivery region. Members will be charged the delivery fee for each order, so use this as an excuse to stock up on all your favourite Beau’s brews!

What is a Greener Futures Membership? Can I sign up for one online?
Visit http://www.beaus.ca/beer/greener_futures for all the details!

Can I place a standing order?
At this time, no standing orders can be placed